Privacy policy

Last updated: 13 March 2026

Welcome to noudlondon.com (“we”, “our”, “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from noudlondon.com.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or interact with noudlondon.com, we may collect the following types of personal information:

Personal Information You Provide

This includes information you provide directly when:

  • Creating an account
  • Placing an order
  • Subscribing to our newsletter
  • Contacting customer support

Examples include:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information
  • Order history

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address
  • Device type
  • Browser type
  • Pages visited
  • Referring website
  • Time spent on pages

This information helps us improve the functionality and performance of our website.

2. How We Use Your Information

We use your personal data to:

  • Process and deliver your orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Improve our website and services
  • Detect fraud or misuse
  • Send marketing emails (only if you opt in)

You may unsubscribe from marketing communications at any time.

3. Legal Basis for Processing (UK GDPR)

Under UK GDPR, we process your data under the following lawful bases:

  • Contractual necessity – to process your order and deliver products
  • Legitimate interests – to improve our services and prevent fraud
  • Consent – for marketing communications
  • Legal obligations – to comply with applicable laws

4. Sharing Your Information

We may share your personal data with trusted third parties to operate our business, including:

  • Payment processors
  • Shipping and logistics providers
  • Website hosting providers
  • Email marketing platforms
  • Analytics providers

These third parties only receive the information necessary to perform their services.

We do not sell your personal data.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality
  • Understand website usage
  • Improve user experience
  • Deliver relevant marketing

You can control or disable cookies through your browser settings.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil orders
  • Maintain business records
  • Comply with legal obligations
  • Resolve disputes

7. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability

To exercise these rights, please contact us using the details below.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure. However, no internet transmission is completely secure.

9. International Data Transfers

Some service providers may process data outside the United Kingdom. When this occurs, we ensure appropriate safeguards are in place to protect your information.

10. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

12. Contact Information

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

NOUD London
Website: www.noudlondon.com
Email: info@noudlondon.com
Address: London, UK