Cancellation Policy

At Nöud London, each order is handled with the utmost care to ensure your fragrance reaches you promptly and in perfect condition. As our fulfilment process begins shortly after an order is placed, we kindly ask that any cancellation requests be made as soon as possible.

Cancel Your Order

If you wish to cancel your order, please contact our Customer Care team at info@noudlondon.com at your earliest convenience, quoting your order number and the details of your purchase. Our team will review your request and will endeavour to accommodate the cancellation wherever possible.

Cancellation Limitations

Please note that once an order has entered processing, been prepared for dispatch, or has already left our fulfilment facility, we are unable to cancel it. In such cases, you may refer to our Returns Policy once the item has been delivered, provided it remains unopened, unused, and in its original packaging.

Order Status and Cancellation Requests

As our fragrances, oud products, and packaging are carefully prepared to preserve their quality and presentation, cancellation requests are subject to order status at the time we receive your enquiry. We therefore recommend contacting us promptly should you wish to amend or cancel your purchase.

Customer Care Assistance

Should you require assistance, our Customer Care team will be pleased to guide you through the available options and ensure the process is handled with the attention and discretion you would expect from Nöud London.

Contact Information

For all cancellation enquiries, please contact:

Email: info@noudlondon.com